![]() ![]() iPhone: Go to Settings > Cellular > Cellular Data Options and confirm Enable LTE is checked.You will know it's off because it will be gray. Android: Go to Settings > Network & Internet > Airplane Mode.iPhone: Go to Settings > Airplane Mode.Check if your phone has "Airplane Mode" enabled.Confirm you are up-to-date on any payments.Verify you are in the Visible coverage area.Confirm you are using a compatible device.Verify this has worked by sending a text, making a call, and accessing the internet without WiFi.Remove your SIM, turn your phone off and on, and then re-insert your SIM once it's back on. ![]() Make sure your SIM card is inserted correctly.If you’re still having issues after that, ask your community here or contact Care on chat or social for some support. So, if you’re having issues, try the steps below. If you’re having any issues with calling, texting, or anything involved in using data, we’re going to provide you with some common network troubleshooting steps. ![]()
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